Introduction
Welcome to Loomoo ("we," "our," or "us"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App").
By using the App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
- Name: We collect your name during the onboarding process to personalize your experience.
- Email Address: If you choose to sign in with Apple, we may receive your email address (you can choose to hide it).
- User ID: We receive a unique identifier from Apple when you sign in with Apple.
Health Data
- Sleep Data: With your explicit permission, we access sleep data from Apple Health (HealthKit) to provide sleep analytics and personalized recommendations.
- How We Use It: We use this data solely to display your sleep patterns and suggest relevant meditation content. We do not share this data with third parties.
Usage Data
- Meditation Progress: We track your meditation journey progress, including completed sessions and days.
- Preferences: We store your selected goals, experience level, and app preferences.
- Mood Data: We store your mood selections to provide personalized content.
- Listening History: We track which meditations you've listened to for progress tracking.
Audio and Voice Data
- Microphone Access: When you use our AI meditation feature, we request access to your microphone to record your voice input.
- Speech Recognition: Your voice is converted to text using Apple's on-device Speech Recognition framework.
- How We Use It: Voice input is used solely to generate personalized meditation scripts. The audio recording is processed on-device and converted to text before being sent to our AI service.
Background Audio
- Background Audio Permissions: Our App plays audio content in the background to allow you to listen to meditations while using other apps or when your device is locked. This requires background audio permissions, which are used solely for this purpose.
Notifications
- Push Notifications: If you enable notifications, we may send you reminders about your meditation practice. You can disable notifications at any time in your device settings.
Analytics and Tracking
- No Third-Party Analytics: We do not use third-party analytics services or tracking technologies. We do not collect device identifiers or track users across apps or websites.
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our meditation services
- To generate personalized AI meditation content based on your input
- To track and display your meditation progress and journey completion
- To provide sleep analytics and recommendations (if HealthKit access is granted)
- To improve and personalize your app experience
- To respond to your inquiries and provide customer support
Third-Party Services
We use the following third-party services that may collect or process your information:
OpenAI
- Purpose: We use OpenAI's API to generate personalized meditation scripts based on your voice input and preferences.
- Data Sent: Text converted from your voice input, conversation context, and preferences.
- Privacy Policy: https://openai.com/privacy
ElevenLabs
- Purpose: We use ElevenLabs' text-to-speech service to convert meditation scripts into audio.
- Data Sent: Generated meditation text content.
- Privacy Policy: https://elevenlabs.io/privacy
Cloudflare
- Purpose: We use Cloudflare Workers for our backend API and Cloudflare R2 for media storage.
- Data Sent: API requests, cached content requests.
- Privacy Policy: https://www.cloudflare.com/privacy/
Apple Services
- Sign in with Apple: Used for authentication. We receive only the information you choose to share.
- HealthKit: Used to access sleep data with your explicit permission.
- Speech Recognition: Used for on-device voice-to-text conversion.
Data Storage
Local Storage
- UserDefaults: We store your preferences, progress, and app settings locally on your device.
- Local Cache: Audio files and images are cached on your device to improve performance.
- Documents Directory: AI-generated meditations are stored locally on your device.
Cloud Storage
- Backend API: We use Cloudflare Workers to process API requests. We do not store personal data on our backend servers.
- Media Files: Meditation audio files and images are stored on Cloudflare R2 and served through our CDN.
Data Security
We implement appropriate technical and organizational measures to protect your information:
- All data transmission is encrypted using HTTPS
- Personal data is stored locally on your device
- API keys and sensitive credentials are secured on our backend servers
- Health data is accessed only with your explicit permission and is not shared with third parties
Your Rights
You have the following rights regarding your information:
- Access: You can view your data stored locally in the app settings.
- Deletion: You can delete all your data by uninstalling the app. This will remove all locally stored data.
- Revoke Permissions: You can revoke HealthKit access in Settings > Privacy & Security > Health > Loomoo, or microphone access in Settings > Privacy & Security > Microphone.
- Opt-Out: You can stop using AI features at any time, which will prevent further voice data processing.
Children's Privacy
Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Data Retention
- Local Data: Data stored on your device remains until you uninstall the app.
- Third-Party Services: Data sent to third-party services (OpenAI, ElevenLabs) is processed according to their respective privacy policies. We do not retain copies of this data on our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our App, you consent to the transfer of your information to these countries.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Effective Date: December 4, 2025
Last Updated: December 4, 2025